Shipping Policy for International Deliveries
We ship to most countries worldwide via DHL Express and Bulgaria Post.
UK & EUROPE - EXPRESS 2-3 DAY DELIVERY VIA DHL
FREE EXPRESS SHIPPING for orders over €100. For all orders under €100, a flat rate of €15 will apply.
USA & CANADA - EXPRESS 3-5 DAY DELIVERY VIA DHL
FREE EXPRESS SHIPPING on all overs over €150. For all orders under €150, a flat rate delivery fee of €20 will apply.
ASIA & REST OF THE WORLD – WE OFFER DELIVERY VIA BULGARIA POST
All orders will be shipped via Bulgaria Post’s Registered International or Pack & Track service and will incur a €25 shipping fee. You will receive your order within 5-15 business days, depending on your location.
If delivery is attempted when no one is home, your parcel will be left in a secure location or a card will be left with collection information. Please ensure your items are delivered to a secure address or an address in which there will be someone available to sign for the item.
Taxes and Duties
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the shipping company.